Question 1

What products does Trust Buy offer?

Accepted Answer

We offer a wide range of smartphones, tablets, smartwatches, accessories, and tech products from leading global brands.

Question 2

Are all products original?

Accepted Answer

Yes, all devices and products available at Trust Buy are 100% original.

Question 3

Do the devices include a warranty?

Accepted Answer

Yes, devices are covered by a 1-year warranty from the official authorized agent, in addition to 3 years from Trust Buy.

Question 4

What does the warranty cover?

Accepted Answer

The warranty covers manufacturing defects according to the applicable warranty terms and does not cover damage caused by misuse, breakage, or liquids.

Question 5

Do you have a maintenance center?

Accepted Answer

Yes, we provide repair and follow-up services for devices covered by warranty. Each case is handled according to the device type and warranty terms.

Question 6

How long does maintenance take?

Accepted Answer

Repair time varies depending on the device and the issue. The estimated duration will be provided after the device is inspected.

Question 7

Is there a warranty on repair parts?

Accepted Answer

Warranty coverage for repair parts varies depending on the part and service provided. The warranty details will be explained before the repair is completed.

Question 8

Do you use original spare parts?

Accepted Answer

The type of spare part used will be explained to the customer before the repair, depending on the device and part availability.

Question 9

Can I return or exchange a product?

Accepted Answer

Yes, returns and exchanges are available according to Trust Buy’s Return and Exchange Policy.

Question 10

Can I return a phone after opening or activating it?

Accepted Answer

No. A device may only be returned within 3 days if it remains sealed, unopened, and unactivated.

Question 11

What should I do if my device has a manufacturing defect?

Accepted Answer

Contact us directly with your purchase invoice. The product will be inspected and handled according to the applicable warranty terms.

Question 12

Do you provide delivery services?

Accepted Answer

Yes, we offer delivery within Amman and to all governorates across Jordan.

Question 13

How long does delivery take?

Accepted Answer

Delivery within Amman takes 24–48 hours, while delivery outside Amman takes 48–72 hours from the time the order is confirmed.

Question 14

What payment methods are available?

Accepted Answer

You can pay by CliQ or Visa for any amount. A 1.5% fee applies to Visa payments. Cash payment is available for accessories only, for orders up to 100 JOD.

Question 15

Can I reserve a device before visiting the store?

Accepted Answer

You can contact us to confirm availability before visiting the store. Reservations depend on product availability and the reservation policy at the time of the request.

Question 16

How can I contact Trust Buy?

Accepted Answer

You can contact us through the communication channels listed on the website, and the Trust Buy team will assist you with your inquiries.

Question 17

How do I know if my order has been confirmed?

Accepted Answer

Your order is considered confirmed after it has been reviewed and you have been contacted by the Trust Buy team.

Question 18

Does the warranty period vary between products?

Accepted Answer

Yes, warranty periods and terms may vary between products and accessories. The applicable warranty is clearly stated in each product’s details.

Question 19

Are the prices on the website up to date?

Accepted Answer

Yes, we continuously update prices and offers. All offers remain subject to product availability.

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