Device care, step by step
Have a device issue or a warranty question? Explore the steps, prepare your information, and contact our team.
Explore warranty terms and coverageLet's help with your device
Share your device model, the issue, and your order number if purchased from us so we can follow up.
How to start a repair enquiry
A few details help our team understand the issue and guide you to the next step.
Tell us about the issue
Share the device model, when the problem started, and any useful details. Check whether your device can be serviced before visiting.
Prepare your warranty information
Have your invoice or order confirmation ready, and check the warranty period and provider in the product details.
Ask about the repair details
Ask about assessment, any inspection fees, the expected cost, and the estimated timeframe before agreeing to a repair.
Warranties & coverage
Warranty duration and coverage vary by product and provider. Check your product details and invoice alongside the warranty policy for the terms relevant to your device.
Warranty Policy Content
1. Devices are covered by a 1-year warranty from the official authorized agent, in addition to 3 years of warranty from Trust Buy.
2. Warranty duration and terms for products and accessories vary depending on the product. The applicable warranty period is clearly stated in the product details.
3. The warranty period begins from the purchase date shown on the invoice.
4. The warranty covers manufacturing defects in accordance with the terms of the authorized agent or warranty provider.
5. The warranty does not cover damage resulting from misuse, breakage, liquid exposure, or any external damage caused by the customer.
6. The purchase invoice or proof of order must be provided to benefit from warranty services.
7. Repair or replacement procedures may vary depending on the product type and the terms of the warranty provider.
Before handing over your device
- Back up your important photos, files, and data.
- Keep your invoice or order confirmation ready for a warranty enquiry.
- Note your device model and the issue, and ask which accessories to bring.
- Ask the team about protecting your data and any settings to prepare before handing over the device.
Is your warranty over?
Contact us to check whether your device can be serviced and discuss assessment costs and repair options outside warranty.