Return & Exchange Policy Content

Return & Exchange Policy Content 1. Devices can be returned within 3 days from the date of purchase, provided that the device remains sealed, the box has not been opened, and the device has not been activated. 2. Devices cannot be returned or exchanged after the box has been opened or the device has been activated, except in the case of a manufacturing defect, subject to the applicable warranty terms of the device. 3. Accessories can be returned within 14 days from the date of purchase, provided that they remain sealed, unused, and in their original condition. 4. Accessories can be exchanged in the event of a manufacturing defect, after the product has been inspected and the defect has been confirmed. 5. The purchase invoice or proof of order must be provided when requesting a return or exchange. 6. Any product being returned or exchanged must include all of its original contents, accessories, and packaging. 7. Returns or exchanges will not be accepted if the product has any breakage, scratches, damage resulting from misuse, or exposure to water or liquids. 8. If the customer receives an incorrect product or if any item is missing from the order, Trust Buy must be contacted so the order can be reviewed and the appropriate action can be taken. 9. Delivery fees are non-refundable once delivery has been completed, unless the error was made by Trust Buy. 10. If a return is approved, the value of the product will be refunded after its condition has been inspected and it has been confirmed that it meets the return requirements. 11. Trust Buy reserves the right to reject any return or exchange request if the product does not meet the conditions stated in this policy. 12. By completing a purchase, the customer confirms that they have read and agreed to the Return & Exchange Policy.